Privacy Policy

Account and order data

VPNWei requires no email address; an account can be created with a username and password. An email address is not required to open an account. If users voluntarily provide an email address or other contact details in a support ticket, that information is used only to handle the request. Do not include passwords, login credentials, or full subscription URLs in support tickets.

Account details are used for authentication, access management, and subscription delivery. Order records include the selected plan, amount, payment status, and transaction references to verify payments, process refunds, and answer billing questions. Traffic usage and plan status are used for billing and quota management, not to reconstruct browsing activity.

No-logs policy

VPNWei follows a no-logs policy: it does not record which websites users access through international routes, or retain browsing content, request content, or destination records that could be used to reconstruct browsing activity. Website analytics and network activity on subscription routes are handled separately.

Subscription routes do not persistently store connection logs that link an account to specific browsing activity, or build a history of individual connections. Temporary session state needed to maintain a connection is used only while the connection is active and is not retained as a record of user activity after it ends. Account traffic summaries and order records are service management data, not browsing logs.

When troubleshooting, users may voluntarily provide error messages and necessary client details. Please redact sensitive information before submitting. Diagnostic materials are used only to resolve the issue and are not used to justify ongoing collection of browsing activity.

Website analytics and local storage

Website analytics help us understand page views, referral sources, device and browser categories, and feature clicks so we can improve content and workflows. These statistics relate to marketing pages and panel features; they are not used to record other websites users access through subscription routes.

Cookies and local storage are used to maintain necessary session state and save login credentials and interface preferences. Login credentials authenticate panel requests. Avoid keeping your session active on shared devices. Users can clear local data by logging out and changing browser settings. You may need to log in again or reset preferences afterward, but this does not automatically delete server-side account or order records.

Payments and necessary disclosures

VPNWei supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment channel or transaction network, and their own rules apply to payment information. VPNWei uses order identifiers, amounts, and payment results for reconciliation and does not ask users to provide payment account passwords in support tickets.

Necessary order information is shared with the relevant payment channel to complete a transaction. Account details are not used for purposes unrelated to the service, except where necessary to deliver the service, handle user requests, or meet applicable legal obligations. See the Refund Policy for refund information and the Terms of Service for usage rules.

Data retention and deletion

Data is retained for the shortest period necessary for its intended purpose; there is no single, indefinite retention period. Account details are used to maintain accounts while the service relationship continues. Order records are retained for transaction verification, refund processing, and applicable legal requirements. Support diagnostics are deleted or de-identified once an issue is resolved and there is no further need to retain them.

Users can log in to the panel and submit requests to access, correct, or delete data through the support ticket page. Account ownership must be verified before a request is processed. Deletion may affect login and subscription access. If some records must be retained for pending transactions or legal obligations, we will explain the scope and reason and limit their use. Copies in local caches and backups are handled through the relevant cleanup processes.

Policy updates and requests

VPNWei publishes policy revisions on this page and updates the date at the top. Important changes to data processing purposes or user rights will be announced on the website or in the panel. Where applicable rules require separate consent, it will be obtained as required. Users can review this page periodically and contact us through a panel support ticket with questions about specific data uses or to submit a privacy request.