Support & FAQs

No email address is required. Create an account with a username and password. Use a password you don't use on other sites, and keep your username safe—you'll need to sign in to the same account to get client apps, view plans and submit support tickets. Never share your login details in public screenshots, shared documents or group chats. Your account password and subscription link serve different purposes: the password is for signing in to the dashboard, while the link imports route configurations into a client. Keep both private.

There is no device limit, so switching devices alone does not mean you need to buy another plan. Sign in to your existing account on the new device, get the client app and subscription for its operating system from the dashboard, then import them as instructed by the client. Supported platforms: Windows / macOS / iOS / Android / Linux. An unlimited number of devices does not mean unlimited data, so check your current plan status and remaining data before use. Before handing an old device to someone else, remove any saved credentials and subscription configurations.

Get client apps and subscription details from the user dashboard; you don't need to hunt for direct installer links in articles or search results. Sign in, open the client section, and follow the download or import instructions for your device's operating system. The dashboard is the source of truth for subscription details. If no subscription is available, make sure you're signed in to the account used for the purchase and check your plan status. If the issue persists, describe what you see in a support ticket. Don't share the full subscription link publicly.

In your client, find the VPNWei entry under subscriptions or configuration management, use the update option, then check whether the route list has refreshed. If the existing link won't update, sign in to the dashboard to get the current link and replace or re-import it as directed by the client. Don't edit the link parameters yourself. Before re-importing, note your existing routing rules; afterward, make sure the new configuration is active. If the old configuration remains selected, your connection may keep using the old routes even after importing the new subscription.

Check the dashboard first, then the client. Use the dashboard to confirm that your plan is active and has data remaining. In the client, check that the subscription imported successfully, the current configuration is enabled and a route is selected. If the dashboard shows everything is in order but the route list is empty, check for subscription update or import errors. If routes are listed but won't connect, check your network and connection settings. Separating these issues helps avoid repeatedly importing configurations without addressing an account status or local network problem.

A connected status usually means the client has established a connection; it doesn't guarantee that a particular website is reachable. Disconnect and check that your local network can access everyday websites. Reconnect, then verify the active configuration, selected route and any system proxy or system VPN required by the client. Try several websites to see whether access fails everywhere or only on one site. If only one site is affected, check your routing rules, the site's status and your account region rather than assuming the entire subscription is unavailable.

Your browser and other apps may use different network paths. Some apps follow the system proxy; others need the client's system VPN or a similar network takeover mode. Routing rules may also send an app's traffic directly. Check whether the app is excluded in the client and which rule matches the target domain. If the client offers a relevant mode, switch to it temporarily and test again as instructed. Don't change several options at once. Once you've identified the cause, restore your usual settings and reopen the app.

Make sure the link came from your current account dashboard and was copied in full, without added spaces or line breaks. Check that you're using the import method required by your client. A link opening successfully doesn't necessarily mean its format is compatible with that client; follow the dashboard and client instructions. Then check your local connection and plan status before trying to update or import again. For a support ticket, include the error message and client name. Redact the subscription link, account password and other private information in screenshots.

After a network change or device sleep, the existing connection may have dropped even if the client interface hasn't refreshed yet. First make sure the new network has internet access, then disconnect and reconnect in the client. If needed, quit and reopen the client. If your device asks you to allow a VPN configuration or network permission, follow its prompts. If the issue persists, temporarily disable other network tools and test again to avoid multiple tools managing the connection at once. Reinstalling the operating system shouldn't be your first troubleshooting step.

Include your device's operating system, client name, route name, approximate time the issue occurred and the exact error message. Describe what is affected: all websites, a particular app or a video platform. List what you've already tried, such as updating the subscription, switching routes or changing local networks. Keep screenshots focused on the issue and hide sensitive details, including passwords, subscription links and payment credentials. Submit the ticket through the user dashboard so support can check your report against your current account status.

VPNWei covers 110+ countries and offers 240+ routes. The nodes page lists regions and route types; the routes available to you depend on the client list after updating the subscription for your account. Don't judge whether a route will work on your network by the number of regions alone, or assume coverage guarantees access to any particular service. Choose the region you need, then test the relevant website or app. If the client list has changed, update the subscription and check which configuration is active.

These terms describe how routes are set up, not a universal speed ranking for every network. IEPL uses a dedicated link, relay routes traffic through an intermediary node, and direct routes depend more on the path from your local network to the exit. Start with a region supported by the service you want to use, then compare routes in that region under real-world conditions. Browsing, video streaming and sustained transfers may perform differently, so test the apps you use most. A route's name or geographic distance alone can't guarantee connection quality.

Pause large downloads or sync tasks on your local network, check whether other devices are using bandwidth, and compare access to different websites. Then keep the target region the same and try another route to see if buffering improves. If changing your local network fixes the issue, it may be related to your local connection. For video tests, also check the resolution, buffering and the platform's own status. In a support ticket, include when the issue occurred and how the original and replacement routes performed; this is more useful than simply reporting slow speeds.

Frequent region changes aren't recommended as a troubleshooting method. Check the service's region, account eligibility and billing-region requirements first, then choose an exit region that meets them and keep it consistent during your session. A successful network connection doesn't mean the platform allows access. A route can't replace platform account eligibility or guarantee that all content will be available. If you see a region or proxy warning, keep the message and check your account and exit region against the platform's rules. Our streaming and AI tools pages offer more scenario-specific guidance.

There is no device limit, but that doesn't guarantee network performance on every device. When several devices stream videos, sync files or download content at once, they may share local network capacity and use data from your plan. To troubleshoot, pause unnecessary transfers and compare performance with one app running versus several. If only one device has an issue, check its client and routing settings first. If all devices are affected, compare your local network and selected route.

Monthly plans: ¥9.9/month for 60GB · ¥18/month for 250GB · ¥28/month for 500GB. Data resets monthly on your activation date, not at the start of each calendar month. Estimate your needs based on everyday browsing, video streaming and file transfers, then check the specific plan in the dashboard. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Review the change shown in the dashboard before proceeding; an upgrade doesn't mean bonus data or a new full billing cycle.

Data packages: ¥158 for 300GB · ¥358 for 1000GB · ¥658 for 3000GB. Data lasts until used and never expires. Monthly plans reset data each month on the activation date, while a data package is drawn down as you use the purchased allowance. If you use the service regularly, compare the data included in monthly plans. If your usage is less predictable, consider a data package. Don't compare the two billing models as if they covered the same period. For changes to an existing plan or guidance on using different products together, check the dashboard or confirm through a support ticket.

We accept Alipay / WeChat Pay / USDT. Before paying, check the plan, amount and payment instructions shown in the dashboard. After payment, return to the original account and check your order and plan status. If the payment provider shows the payment as complete but the dashboard hasn't updated, refresh the order and make sure you're signed in to the same account. Don't create and pay for another order repeatedly to try to fix the issue. If you still need help, submit a support ticket with the relevant order details and a screenshot of the payment status, redacting unrelated personal information. Resolution depends on the order verification.

VPNWei offers a 7-day no-questions-asked refund. To request one, sign in to the account used for the purchase, explain your request in a support ticket through the user dashboard and provide relevant order details for verification. For full refund terms, see the Refund Policy and Terms of Service. Check the payment record for the order before submitting your request. Don't send your account password or full subscription link in a ticket, and don't assume how long a refund will take, whether fees apply or how a payment provider will process it. These details depend on the verified request and the relevant payment process.

Check your current plan, remaining data and status in the dashboard, then compare plans. Don't use whether the client connects as the only way to decide if you need to pay. For a mid-cycle monthly plan upgrade, the price difference is prorated for the remaining days; data packages last until used and never expire. Before submitting a change, check the displayed price and outcome, especially how your current plan will be handled. If the dashboard doesn't explain how to continue after running out of data, combine products or apply data deductions, confirm through a support ticket rather than assuming they happen automatically.